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Terms and Conditions

When buying goods over the Internet, the consumer is entering a legally binding contract. In placing an order with Wightcat Crafts, the customer accepts the terms and conditions set out below.

Deliveries:

We aim to despatch goods the next working day, however, please allow up to 28 days for items that are out of stock.

We will notify you by email once the goods have been dispatched or if any of the goods are out of stock.

If you have paid by cheque we do wait approx 5 working days for cheques to clear so if your order is urgent we ask you to phone us with your credit card details. E-cheques can take even longer to clear.

We are now able to take credit card payments over the phone for mail order customers, so if you have any problems accessing the payment system on our website please call us and we will be happy to help you

UK Delivery method is Royal Mail or Parcel Force or by a courier/freight service as appropriate

We do not send to PO Box numbers unless by prior agreement.

International Shipping:

Overseas and European Delivery method is via Air Mail or courier depending on size/weight of order. We recommend purchasing the additional insurance for Overseas and European; whilst we will do everything possible to ensure security and we obtain proof of posting, if additional insurance is not taken out we cannot accept liability for lost parcels outside the UK.

Orders that are designated for shipment to countries outside of the UK may be subject to taxes, customs duties and fees levied by the destination country ("Import Fees"). The recipient of the shipment is the importer of record in the destination country and is responsible for all Import Fees.

If you refuse a shipment from Wightcat Crafts, you are responsible for the original shipping charges, any Import Fees that are incurred on the package, and the cost of returning the package to Wightcat Crafts. This amount will be deducted from your original order before any refund is given.

We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by events outside our reasonable control (Force Majeure Event).
A Force Majeure Event includes any act, event, non-happening, omission or accident beyond our reasonable control and includes but is not limited to:  
Strikes or other industrial action.
Civil commotion, terrorism or threat of, war or threat or preparation for. 
Fire, explosion, adverse weather conditions, subsidence, epidemic or other natural disaster.
Disruption to supplies or delivery methods.
Acts of government or regulatory bodies.
Disruption to public or private telecommunications networks.

Occasionally, parcels going overseas may be delayed at customs control when entering your country. This is beyond our control and we cannot be responsible for the late arrival of parcels detained in this way.

Payment Options:

All transactions are in pounds sterling.

All goods must be paid for before they are dispatched.

The website offers payment via Paypal. You do not need a Paypal account and can pay with a credit card, there is also the option to send a cheque for your goods. Please note if you have paid by cheque please allow 5 working days for cheques to clear, if your order is urgent we ask you to phone us with your credit card details.

If you prefer to speak to a person you are welcome to phone us with your order on 01983 527525

Product Descriptions:

The illustrations/images on this website are for identification only and are not to scale. Products may differ in specification or packaging from those pictured. All sizes are approximate. Colour charts are for guidance only and accuracy is limited by the VDU screen capabilities.

Prices & Supplies:

All goods are subject to availability.

The prices of the goods for sale remain valid until such a time that they are changed on this website. Any goods ordered will be charged at the price quoted on the website at the time the order was placed.

Damaged Goods:

Please notify us immediately if any of your goods are damaged or missing. Damaged goods must be returned within 14 days for refund or replacement to the address below. Please contact us by phone first.

The Right to Cancel:

Under the UK Distance Selling Regulations, the customer has a right to cancel the order within 7 working days of receipt of the goods, provided it is done in writing. They will then be entitled to return the goods in an undamaged and unused condition in their original packaging, to the address below. We regret this does not apply to un-sealed audio or video recordings or computer software,printed publications, periodicals and magazines. A full refund to the value of the goods returned will be given within 30 days. On cancellation 'Wightcat Crafts' will not be able to refund return postage and packing costs incurred by the customer.

E-Commerce Regulations:

UK law is the applicable law.

Health & Safety:

Goods are supplied on the understanding that they will only be used for the purpose for which they were manufactured and intended.

Postage Rates:

Postage for the UK is £2.80
Europe is £8.00 [for orders up to 1 kilo. We will send a PayPal invoice for any extra weight above 1kilo]
Rest of the World is £11 [for orders up to 750g. We will send a PayPal invoice for any extra weight above 750g]

If you would like a parcel insured, please email us for the price

How to Contact us:

Steve & Hilary Pepper t/a Wightcat Crafts

By email: crafts@wightcat.com
By phone: +44 (0) 1983 527525 during shop opening hours
By post: 14 Carisbrooke Road, Newport, Isle of Wight, PO30 1BL, UK

Privacy:

Personal Data
The only information we hold are names, addresses, phone numbers & email addresses.
The information is held only in connection with our own business activities to uphold best customer service practice.
We do not send out unsolicited emails.
Newsletter subscriptions are always ‘opt in’ which means there are no automatic subscriptions, no boxes already ticked and you will be asked to confirm your email address when you subscribe.
There are no preconditions for consent of service, or requirements to sign up for our emails.
You can change your email preferences or unsubscribe to our newsletter at any time as there is always an ‘unsubscribe’ option & ‘change your preferences’ in our emails.
We do not give out any information to third parties.
All information is held securely and password protected.


Payment Data
We use a Barclaycard payment machine in the shop, any bank card details given are input into these machines only and not stored with identifying information in the shop.
We use PayPal for payments over the Internet, payment information, banking/card details etc are not passed through to us.

We only process personal data for:
Accounts and records (ie invoices and payments)
Advertising, marketing and public relations (only in connection with our own business activity).

 

 

Opening Times:

Tuesday - Friday 10 - 2pm
Saturday 10-2pm
Closed Sunday & Monday

VAT reg no 909 2956 92

 

 

go to wightcat homepage

 

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