Terms and Conditions
When buying goods over the Internet, the consumer is entering a legally binding contract. In placing an order with Wightcat Crafts, the customer accepts the terms and conditions set out below.
We aim to despatch goods the next working day, however, please allow up to 28 days for items that are out of stock.
We will notify you by email once the goods have been dispatched or if any of the goods are out of stock.
If you have paid by cheque we do wait approx 5 working days for cheques to clear so if your order is urgent we ask you to phone us with your credit card details. E-cheques can take even longer to clear.
We are now able to take credit card payments over the phone for mail order customers, so if you have any problems accessing the payment system on our website please call us and we will be happy to help you
UK Delivery method is Royal Mail or Parcel Force or by a courier/freight service as appropriate
We do not send to PO Box numbers unless by prior agreement.
Overseas and European Delivery method is via Air Mail or courier depending on size/weight of order. We recommend purchasing the additional insurance for Overseas and European; whilst we will do everything possible to ensure security and we obtain proof of posting, if additional insurance is not taken out we cannot accept liability for lost parcels outside the UK.
Orders that are designated for shipment to countries outside of the UK may be subject to taxes, customs duties and fees levied by the destination country ("Import Fees"). The recipient of the shipment is the importer of record in the destination country and is responsible for all Import Fees.
If you refuse a shipment from Wightcat Crafts, you are responsible for the original shipping charges, any Import Fees that are incurred on the package, and the cost of returning the package to Wightcat Crafts. This amount will be deducted from your original order before any refund is given.
We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by events outside our reasonable control (Force Majeure Event).
All transactions are in pounds sterling.
All goods must be paid for before they are dispatched.
The website offers payment via Paypal. You do not need a Paypal account and can pay with a credit card, there is also the option to send a cheque for your goods. Please note if you have paid by cheque please allow 5 working days for cheques to clear, if your order is urgent we ask you to phone us with your credit card details.
If you prefer to speak to a person you are welcome to phone us with your order on 01983 527525
The illustrations/images on this website are for identification only and are not to scale. Products may differ in specification or packaging from those pictured. All sizes are approximate. Colour charts are for guidance only and accuracy is limited by the VDU screen capabilities.
Prices & Supplies:
All goods are subject to availability.
The prices of the goods for sale remain valid until such a time that they are changed on this website. Any goods ordered will be charged at the price quoted on the website at the time the order was placed.
Please notify us immediately if any of your goods are damaged or missing. Damaged goods must be returned within 14 days for refund or replacement to the address below. Please contact us by phone first.
The Right to Cancel:
Under the UK Distance Selling Regulations, the customer has a right to cancel the order within 7 working days of receipt of the goods, provided it is done in writing. They will then be entitled to return the goods in an undamaged and unused condition in their original packaging, to the address below. We regret this does not apply to un-sealed audio or video recordings or computer software,printed publications, periodicals and magazines. A full refund to the value of the goods returned will be given within 30 days. On cancellation 'Wightcat Crafts' will not be able to refund return postage and packing costs incurred by the customer.
UK law is the applicable law.
Health & Safety:
Goods are supplied on the understanding that they will only be used for the purpose for which they were manufactured and intended.
Postage for the UK is £2.80
If you would like a parcel insured, please email us for the price
How to Contact us:
Steve & Hilary Pepper t/a Wightcat Crafts
By email: firstname.lastname@example.org
We do not give out any personal information to third parties.
We do not send out unsolicited emails; if you wish to receive our newsletters and information please join our mailing list
Tuesday - Friday 10 - 5pm
VAT reg no 909 2956 92